Privacy policy

Our contact details

Mailing address
Ryan Wise
Crescendo Community Interest Company
41 Brunswick Square

Email: ryanandrewwise@outlook.com
Phone: 07557489439

What type of information we have

We will collect the following personal information on participants in the Crescendo project:

  • Full name.
  • Email address.
  • Employment data including job title and team.

Further to personal information, we will also collect data necessary for the evaluation and
learning of the Crescendo project – primarily collected through surveys, but also
supplemented by interviews with randomly-selected samples of participants. The surveys
and interviews will assess:

  • The proportion of time practitioners are able to spend with children and families.
  • The barriers that prevent practitioners from building relationships with children and
  • The extent to which practitioners feel able effect change within their Local Authority.
  • Practitioners’ wellbeing and job satisfaction.

We will also request the following information from Local Authority records:

  • Job retention rate for relevant teams.
  • Turnover rate for children and families.

How we get the information and why we have it

We will collect most of the above data through surveys disseminated to participants at
touchpoints throughout the Crescendo project. Some personal and evaluation data will be
provided directly by Local Authority partners. The personal data will ensure that we can
communicate with participants throughout the intervention. The evaluation data will allow us
to adapt our learnings throughout the project, ensuring that we are delivering an effective
intervention, in line with metrics agreed between Crescendo, our funders and Local Authority

We are relying on ‘Legitimate Interests’ principle as the lawful basis for processing your data.

We are also required to process your data in order to meet contractual agreements outlined
by our funders, particularly around sharing the learnings from the intervention. By taking part

in this project, you are consenting to the Crescendo team using your data in the manner laid
out in this document.

What we do with the information

Data collection and processing will be carried out by your Local Authority employer and the
Crescendo Community Interest Company. The following organisations may also collect and
process your data throughout the project:

– Frontline, who are funding the Crescendo work, and providing support around
strategy, evaluation and learning.

– The Centre for Public Impact, who are providing support to this project.

– The What Works Centre for Children’s Social Care, who are providing advice and
support around the project’s Learning and Evaluation strategy.

Personal information that can be used to identify you individually will not be shared with any
other agencies or partners without your explicit consent. We will share aggregated data
externally as part of our efforts to disseminate learning around this intervention.

How we store your information

Your information will be securely stored in a Google Drive folder accessible to the
Crescendo Community Interest Company, comprised of the following individuals:

  • Katie Rose
  • Michaela Berry
  • Ryan Wise

The folder will also be accessible to key individuals from the following organisations:

  • Frontline
  • The Centre for Public Impact
  • What Works Centre for Children’s Social Work

We will keep your personal information for two years following the conclusion of the
Crescendo project. Following these two years, the survey data will be anonymised so that
you are not identifiable in your responses.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal
  • Your right to rectification – You have the right to ask us to rectify information you
    think is inaccurate. You also have the right to ask us to complete information you
    think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal
    information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the
    processing of your information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the
    processing of your personal data in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the
    information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a
    request, we have one month to respond to you.

Please contact us via the following channels if you wish to make a request:

Mailing address

Ryan Wise
Crescendo Community Interest Company
41 Brunswick Square

Email: ryanandrewwise@outlook.com
Phone: 07557489439

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113